Implementation of an Enterprise Resource Planning System with Focus on End-User Training
- Art: Diplomarbeit
- Autor: Elke Simon
- Abgabedatum: Juli 1999
- Umfang: 104 Seiten
- Dateigröße: 1,6 MB
- Note: 1,0
- Institution / Hochschule: Fachhochschule Fulda Deutschland
- ISBN (eBook): 978-3-8324-1906-6
-
ISBN (Paperback) :
978-3-8324-1906-6 P - ISBN (CD) :978-3-8324-1906-6 CD
- Sprache: Englisch
- Prämierung:
- Arbeit zitieren: Simon, Elke Juli 1999: Implementation of an Enterprise Resource Planning System with Focus on End-User Training, Hamburg: Diplomica Verlag
- Schlagworte: End-User Training, ERP, SAP, Business Process Reengineering
In den Warenkorb
38,00 €
Diplomarbeit von Elke Simon
Abstract:
The implementation of an Enterprise Resource Planning (ERP) system refers to Information Systems, Business Processes, and People. Basically, it is a changing procedure in organizations that strive for company-wide high performance. Business Process Transformation is about changing a company’s focus - from products to customers. Information Systems are replaced by a homogenous system environment which integrates all information into a common system. The behaviour and skills of the company-wide personnel are adapted to perform in the new "world".
The big challenge of the implementation is to have the properly-trained people for a high-performance organization. Unfortunately, most companies do not recognize that need. They underestimate the impact that the human factor has on an ERP approach; they consider the implementation as a software-installation with influence to the business. But, the implementation is much more complex.
This thesis is dedicated to all those persons who intend to implement an Enterprise Resource Planning system, and who want to understand the theory of Business Process Transformation and how it is linked to Enterprise Resource Planning. To emphasize the importance of the human factors within the implementation, chapter 4 elaborates on End-User Training as a significant part of an implementation for a company dedicated to becoming a high-performance organization.
This paper also includes a case study of an ERP implementation at Mitel Corporation. The case study presents information about the Company, its ERP implementation, and its approach to End-User Training.
Table of Contents:
| Acknowledgement | III | |
| Contents | IV | |
| List of Illustrations | VII | |
| List of Tables | VIII | |
| List of Terms | IX | |
| Abstract | 1 | |
| 1. | Introduction | 2 |
| 2. | Business Process Transformation (BPT) | 4 |
| 2.1 | Origins of Today’s Organisations | 4 |
| 2.1.1 | History | 4 |
| 2.1.2 | Typical Business Process | 5 |
| 2.2 | Business Process Transformation Terminology | 7 |
| 2.2.1 | Motives for Business Process Transformation | 7 |
| 2.2.2 | Reengineering - The Radical Change | 9 |
| 2.2.3 | Improvement - The Incremental Change | 11 |
| 2.2.4 | Reengineering versus Improvement | 12 |
| 2.3 | From the Functional to the Process-oriented Organization | 15 |
| 2.3.1 | Functional Organization | 15 |
| 2.3.2 | Process-oriented Organization | 17 |
| 3. | Enterprise Resource Planning (ERP) | 19 |
| 3.1 | Business Process Transformation as a Pre-requisite | 20 |
| 3.2 | SAP R/3 System - A Tool for BPT | 21 |
| 3.2.1 | Introduction of SAP | 21 |
| 3.2.2 | SAP R/3 System Technology | 22 |
| 3.2.3 | SAP R/3 System Features | 25 |
| 3.3 | SAP Implementation | 27 |
| 3.3.1 | Strategies | 27 |
| 3.3.2 | Methodologies | 30 |
| 4. | End-User Training (EUT) | 35 |
| 4.1 | Roles in an Organization | 35 |
| 4.1.1 | Role of End-Users | 36 |
| 4.1.2 | Role of Leaders | 37 |
| 4.1.3 | Resistance | 38 |
| 4.2 | Objectives of a High-Performance Organization | 38 |
| 4.2.1 | Empowerment | 38 |
| 4.2.2 | Generalist | 38 |
| 4.2.3 | Team-Work | 38 |
| 4.3 | Change Management Approaches | 38 |
| 4.3.1 | Communication | 38 |
| 4.3.2 | Stakeholder Analysis | 38 |
| 4.3.3 | End-User Training | 38 |
| 5. | Mitel Corporation - A Case Study | 38 |
| 5.1 | Mitel Corporation: Background | 38 |
| 5.1.1 | History | 38 |
| 5.1.2 | Mitel Corporation Today | 38 |
| 5.2 | Implementing SAP R/3 System | 38 |
| 5.2.1 | Project GENESIS | 38 |
| 5.2.2 | Change Management | 38 |
| 5.3 | End-User Training | 38 |
| 5.3.1 | End-User-Training Requirements | 38 |
| 5.3.2 | Current Situation | 38 |
| 5.3.3 | End-User-Training Strategy | 38 |
| 6. | Summary | 38 |
| Appendix | XXXVIII | |
| Appendix A Project Genesis: Organization Chart | XXXVIII | |
| Appendix B Project Genesis: Roles and Responsibilities | XXXVIII | |
| Bibliography | XXXVIII | |
| Disclaimer | XXXVIII |
In den Warenkorb
38,00 €
Link zur Arbeit:
http://www.diplom.de/ean/9783832419066
Arbeit zitieren:
Simon, Elke Juli 1999: Implementation of an Enterprise Resource Planning System with Focus on End-User Training, Hamburg: Diplomica Verlag
Schlagworte:
End-User Training, ERP, SAP, Business Process Reengineering
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